From flagged to cash kept
of reviewed spendFlagged by AI and specialists
→
Applied · 74% of flagged
→
Appealed · 13% of applied
→
Reinstated · 46% of appealed
→
Realized, reconciled to payment · 6.9% of reviewed
→
91%
Retained at 12 months
By rule
Precision of auto-applied adjustments is measured against appeal outcomes and specialist overrides| Rule | Flagged | Applied | Reinstated | Realized | Auto-apply precision | Trend | Read |
|---|---|---|---|---|---|---|---|
| LMG-4.2 Approved rate | 99.1% | Stable | Deterministic; keep auto-apply | ||||
| LMG-6.1 Block billing | 86% · specialist tier | −22% Q/Q | Firms are splitting entries; narrative test losing power | ||||
| LMG-7.3 Clerical / administrative | 96.4% | Stable | Keep auto-apply | ||||
| LMG-5.4 Duplicative attendance | 91% | Improving | Engagement-letter exceptions now parsed | ||||
| LMG-9.1 Excessive time for task | 97.8% | Rising | Time-reasonableness now carries the most weight |
Invoice-level value bridge · 2026-0918
EventAmountEvidenceOriginal bill$23,460LEDES 98BIProposed adjustments$2,6705 findingsRestored on appeal($405)Specialist decisionFinal payable$21,195Client approvalPaid$21,195ClaimCenter payments 28 SepAllocated review cost($141)Specialist timeNet realized on this invoice$2,124On payment
Value categories kept distinct
Invoice reductions, realized
Reconciled to payment; the outcome-fee base
Avoided future spendSettle/defend and routing decisions; recognized at claim close
$1.9M est.Expected cost differenceFirm reallocation vs incumbent; recognized on outcome
$1.1M est.Deferred capacityHours moved, not cash saved
410 hThese are never summed into one "savings" figure.
Outcome fee this period
22% of realized savings · platform floor fee met · statement reconciles line by line to ClaimCenter payments
ReviewerUpheldM. Naidoo (specialist)96%Specialist pool94%AI auto-apply97%Client reviewers89%